Email Hack: Stage Two of My Battle Against Unnecessary Email

phone callTwo weeks after declaring war on email overload, I am happily on my way to making email fun again.
I tried asking nicely. I tried unsubscribing to non-essential email publications. I tried asking people to keep their emails short and only send email when it is important. None of it worked.
So now I have stopped feeling guilty about what other people think if I answer email slowly or not at all. I have accepted the fact that even trying to handle the more than 700 emails I get every day is just not possible, or necessary.
Here are the other steps I’ve taken:
** turned off email notification
** don’t look at email first thing in the morning. Instead, I make myself do something else productive before i look at email.
** limit how much time i will spend on email.
** I pick up the phone and call people when I need a response from them
** keep IM open for those people I actually want to talk to
** explain to clients and friends that email is only to be used for matters of importance.
** call people when an email thread has more than 3 messages in it
** ask clients to use descriptive subject lines; to change the subject line if the topic changes; and to be sure to include the message to which we are responding
** ignore messages that are more than a few lines long. there simply is no reason to send me a 500 or 1000-word email. I am not going to read it.
** worry much less about the whole issue
I highly recommend using an autoresponder. It has generated nothing but empathy and change. Sing halelulah! Here’s my current autoresponder.

Dear colleagues & friends: I am checking email only a couple of times a day because I am overwhelmed by the more than 700 emails I have been getting daily for the last several months. I simply cannot believe they are all necessary.
So, if something is pressing, please call me, or IM me.
If you send email, please understand that I may be back to you in hours rather than minutes.
Thank you!
B.L.

Just to prove that email is a dying medium, I got this autoresponse just now from a client:

This is an automatic response to let you know that e-mails are beginning to take a toll on my health and on my private life. I will only be reading select e-mails each day based upon a random lottery system developed by my computer nerd friend, Oscar.
If you are one of the lucky ones you will here back from me sometime or another. If you don’t hear back from me in 3 or 4 days, just try again…..the odds are better each time you try.

So nice to have company!

0 thoughts on “Email Hack: Stage Two of My Battle Against Unnecessary Email

  1. Peggy Duncan

    700 email messages a day? This is way too many for one person. Are you getting a lot of spam? This happens a lot when your live email address is on the Web somewhere (spambots look for the @ symbol and grab the address).
    Your having an autoresponder contributes to email overload for people who write to you. It serves no other purpose. And if you’re getting a lot of spam, you’re also autoresponding to them and letting them know that yours is a valid email address.

     
  2. BL Ochman

    Peggy – I’ve been working online since 1995 with the same email address. Several things contribute to the problem:
    – My email has been cloaked on my site for the past 5 years, but it was out there flapping in the breeze for 5 years before that.
    – My articles are published on literally hundreds of sites in the past decade, and at the beginning, I didn’t ask them not to include my email address.
    – Before email spam was such a problem, I routinely included my email address in signatures in forums, etc. Everyone did.
    Now I don’t publish my email anywhere unless it is bl (at) etc……
    But it’s too late because the damage was done.
    As for my autoresponder causing spam, you have a point.
    However, it is doing the trick and that’s what counts.
    The real problem isn’t the obvious spam because i just delete that unread.
    The real problem is clients and friends who think it’s fine to send 20 and 30 emails a day when usually a 5-minute phone call could solve a problem.
    The responder is for behavior modification and it’s working. I will stop using it soon. It wasn’t my intention to use it permanently.
    BL

     
  3. Nathan Zeldes

    Good luck with your crusade!
    However, with 700 messages a day, and given your earlier blunder of publishing your current address on forums and such…I’d suggest you consider changing email address and starting with a blank slate. With your current system you aren’t helping your correspondents in any case, so they have little to lose… and you have much to gain by having an address known only to those you really care about.
    Just a thought…

     
  4. BL Ochman

    Nathan – I wouldn’t call publishing one’s email in 1998 a blunder. It was one of the ways one could generate business at that point in time.
    Since my email address contains my own domain, I’m not about to give it up because of spammers.
    The autoresponder has cut my junk mail to a trickle so I’d say it IS working. And my clients and friends have gotten the picture about picking up the phone and using IM. So I turned off the autoresponder for now.
    I’ll just use it periodically when it’s needed.
    IMO, email is less relevant all the time and I believe it’ll eventually be replaced with something else — until spammers spoil that.
    BL